Shipping
We aim to dispatch orders within 5 to 7 business days from order placement. Delivery times vary depending on your location within Australia. Once your order ships, you will receive tracking details via email.
Please ensure your shipping address is correct. We are not responsible for parcels sent to incorrectly entered addresses.
Shipping Costs
Shipping costs are calculated at checkout. Promotional free shipping offers may apply during special campaigns.
Delays
Once an order leaves our warehouse, delivery timelines are controlled by the carrier. While rare, delays can occur during peak periods.
If your parcel appears lost, contact us and we will assist in resolving the issue.
Returns
We accept returns within 14 days of delivery if:
• The item is unworn
• The item is unwashed
• Tags remain attached
• The item is in original condition
To request a return, email support@d1threads.com.au with your order number. Customers are responsible for return shipping costs. Returns are not guaranteed.
Exchanges
If you require a different size, contact us first to confirm availability and possibility as exchanges are not guaranteed.
Faulty or Incorrect Items
If you receive a faulty or incorrect item:
• Email us within 7 days
• Include clear photos
• We will replace or refund promptly
We stand behind our quality.
